Under this Shipping Policy, delivery is available only to valid addresses in the United States. Free standard shipping applies to every U.S. order, without a minimum order value.
Carrier Transit and Tracking
Within our shipping process, Standard delivery generally requires another 4–6 business days after the carrier accepts the parcel. We send a tracking number for each shipment; a carrier may need a short period before the first tracking event appears.
Changes, Cancellation, Returns, and Tax
To explain the shipping process, an order can be cancelled before shipment when fulfillment has not been completed. Shipped orders follow the Refund Policy. Within the customer-care standard, Taxes are collected as required by applicable law.
Addresses, Delays, and Delivery Concerns
Under the stated fulfillment timeline, use a complete U.S. address at checkout. Weather, carrier congestion, and address corrections can affect an estimate. As part of our U.S. delivery service, contact customer care about a damaged parcel, an incorrect or missing item, or an unexplained delivery issue.
From Order Confirmation to Carrier Pickup
For customer reference, the normal processing window is 1–2 business days. Processing occurs on business days and does not include U.S. public holidays.
How to Reach the Merchant
For U.S. order fulfillment, Business name: Sun Bum
To clarify the delivery standard, Email Support@SunBur.shop or call (443)728-5190 for customer care.
To keep delivery expectations clear, Business and default return location: 223 Washington St, Providence, RI 02903, US
For consistent shipment handling, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).